Shipping Policy

Last Updated: June 2026

At Tattedup Collective, we're committed to getting your order to you as quickly and safely as possible.

Processing Times

All orders are processed within 1–3 business days (excluding weekends and public holidays).

During new product launches, sales, or promotional periods, processing times may be slightly longer.

Once your order has been dispatched, you'll receive a confirmation email with tracking information.

Shipping Within Australia

We ship Australia-wide using trusted courier and postal services.

Estimated delivery times:

• Standard Shipping: 2–8 business days
• Express Shipping: 1–4 business days

Delivery timeframes are estimates only and may vary depending on your location and courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping during promotional periods or on qualifying orders.

Order Tracking

Once your order has been shipped, you'll receive a tracking number via email so you can monitor your delivery.

Incorrect Address

Please ensure your shipping address is correct before placing your order.

Tattedup Collective is not responsible for delays or lost parcels due to incorrect or incomplete addresses provided by the customer.

If an order is returned to us because of an incorrect address, additional shipping charges may apply before it can be resent.

Lost or Delayed Parcels

Once your parcel has been handed to the shipping carrier, delivery is the responsibility of the courier.

If your parcel is significantly delayed or appears lost, please contact us and we'll do our best to assist you with the courier investigation.

International Shipping

International shipping is currently not available. We hope to offer worldwide shipping in the future.

Contact Us

If you have any questions regarding your order or shipping, please contact us at:

Email: tattedupcollective@hotmail.com

Refund Policy

Last Updated: June 2026

At Tattedup Collective, we take pride in the quality of our products. Please read our refund policy carefully before making a purchase.

Change of Mind

We do not offer refunds, exchanges, or store credit for change-of-mind purchases. This includes purchasing the wrong size, colour, or simply deciding you no longer want the item.

Please refer to our size guide before placing your order. If you have any questions before purchasing, we're happy to help.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of receiving your order.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item

If your claim is approved, we will provide a replacement, repair, or refund in accordance with Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

If your item has a major fault, is not as described, or does not meet consumer guarantees, you may be entitled to a repair, replacement, or refund.

Sale Items

All sale, promotional, and clearance items are final sale and cannot be returned unless they are faulty under Australian Consumer Law.

Return Shipping

Where a return has been approved due to a faulty or incorrect item, we will provide instructions for returning the item. Return shipping costs may be reimbursed where required under Australian Consumer Law.

Contact Us

For any questions regarding your order, please contact us:

Email: tattedupcollective@hotmail.com

Privacy Policy

Last Updated: June 2026

At Tattedup Collective, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

Information We Collect

When you visit our website or place an order, we may collect:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through our payment providers)
• Order history
• IP address, browser type, and device information
• Website usage data through cookies and analytics

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and shopping experience
• Prevent fraud and protect our business
• Send marketing emails and SMS (only if you have opted in)

Payment Information

Payments are processed securely through trusted third-party payment providers. We do not store your full credit or debit card details.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, analyse website traffic, and personalise your shopping experience.

You can disable cookies through your browser settings; however, some features of our website may not function correctly.

Sharing Your Information

We only share your information when necessary to operate our business, including with:

• Payment providers
• Shipping and delivery companies
• Website and marketing service providers
• Government or legal authorities where required by law

We do not sell or rent your personal information to third parties.

Marketing

If you subscribe to our mailing list, you may receive emails or SMS about new product releases, promotions, and exclusive offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or replying STOP to SMS messages.

Data Security

We take reasonable steps to protect your personal information using secure systems and industry-standard security measures. While no method of online transmission is completely secure, we work to safeguard your information.

Your Rights

You may request access to, correction of, or deletion of your personal information where permitted by law.

To make a request, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Tattedup Collective

Email: tattedupcollective@hotmail.com